Troubleshooting
| Symptom | Check |
|---|---|
| Plugin does not enable | A qualified server build and Java version, one Donsup JAR, first error in startup log |
| Unknown command | Confirm enable message; check command conflicts; try /donsup |
| Native screen missing | Matching Java Edition client, current server build and a full restart after installing |
| Settings save appears ignored | Click Save; confirm no invalid dialogs.yml error; reopen the category |
/shop has no stock |
Quick Buy needs eligible live player listings; use /servershop for fixed-price items |
| Custom item will not sell | Ordinary selling protects metadata; use a matching order and /sell exact deliberately |
| Exact order accepts nothing | Compare damage, name, enchantments and plugin metadata, not just the material |
| Kit cannot be claimed | Make enough storage space for the entire reward; check the cooldown |
| RTP does not complete | Stand still, leave combat/duels, check overworld name and border, allow safe chunks to load |
| Duel will not start | Configure both arena spawns; ensure a free arena, both balances, and no active combat |
| Spawner has no live mobs | Intended: drops and XP are virtual storage |
| Shards grow unexpectedly | Check online rewards, AFK/kill options, premium passive rewards and interest |
| A command/menu conflicts | Disable overlapping features in the other plugin or resolve command ownership; test compatibility |
| Configuration edit reverts | Edit while stopped if modifying data files; do not hand-edit live account storage |
For support, send VexyAUS the plugin version, server version, Java version, the shortest steps that reproduce the issue, expected/actual behavior and the relevant log excerpt. Include the names/versions of plugins involved in the interaction. Support: Discord.
Do not send your whole launcher profile, account tokens or authentication files. A server log excerpt usually contains the useful information.
Geyser, proxies, Forge/Fabric, external economies and protection integrations remain unqualified. See server compatibility for Spigot/Folia differences and exact server tests.